Your privacy is a core responsibility at vip13, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have as a data subject. Please read this document in full before using the Platform.
All personal data and KYC documents stored on vip13 servers are encrypted at rest using AES-256. Data in transit is secured via TLS 1.3, the current industry gold standard.
vip13 never sells, rents, or trades your personal information to third-party marketers. Your data is used exclusively to operate your account and improve the Platform.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our compliance team at [email protected].
We use only functional and analytical cookies necessary for Platform operation and performance measurement. No advertising tracking cookies from third-party ad networks are placed on your device.
We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by applicable record-keeping obligations — after which data is securely destroyed.
Our data practices account for the context of Indonesian players, including local payment data (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) handled with strict access controls.
Scope of This Policy: This Privacy Policy applies to all personal data processed by vip13 in connection with the Platform at https://vip13.cam and any associated mobile interfaces. It applies to registered players, prospective registrants who visit the Platform, and any individual who contacts vip13 through our support channels. By accessing the Platform, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of this Privacy Policy, the following definitions apply:
vip13 collects Personal Data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP / passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Account registration |
| Financial Data | Bank account name & number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit & withdrawal requests |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, bonus usage | Ongoing Platform use |
| Technical Data | IP address, browser type, operating system, device fingerprint, session timestamps | Each Platform visit |
| Communication Data | Live chat transcripts, support email correspondence, feedback submissions | Support interactions |
| KYC Documents | Scanned or photographed identity documents, selfie images | Identity verification process |
vip13 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is inherent in the identity document photographs required for KYC purposes.
The majority of the Personal Data we hold is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or respond to a promotional communication.
When you access and use the Platform, certain technical data is collected automatically by our servers and analytics systems, including your IP address, browser fingerprint, session duration, pages visited, and device identifiers. This data is used for security monitoring, fraud detection, and Platform performance optimisation.
When you initiate a deposit or withdrawal via a local Indonesian bank transfer or e-wallet, our payment processing partners may share limited transaction confirmation data with vip13 to reconcile your account balance. vip13 does not receive or store your full bank credentials — only the account name and last few digits necessary to verify ownership.
vip13 may receive risk-scoring data from third-party fraud prevention and identity verification services as part of our KYC and AML compliance processes. This data is used solely to assess the risk profile of account activity and is not used for any marketing purpose.
vip13 processes your Personal Data for the following defined purposes:
vip13 processes Personal Data on the following legal bases:
vip13 does not sell, rent, lease, or otherwise transfer your Personal Data to any third party for their own marketing or commercial purposes. This commitment is unconditional and applies regardless of any change in vip13's business structure or ownership.
vip13 may share your Personal Data with carefully selected third-party processors who assist us in operating the Platform. These processors act strictly on our instructions under binding data processing agreements and are prohibited from using your data for any purpose beyond the specific service they provide to vip13:
vip13 may disclose your Personal Data to law enforcement agencies, financial intelligence units, or regulatory authorities where required to do so by applicable law, court order, or as part of an AML investigation. vip13 will disclose only the minimum Personal Data necessar y to comply with the relevant legal obligation.
All Personal Data stored on vip13 servers is encrypted at rest using AES-256 encryption. Data transmitted between your device and vip13's servers is secured via TLS 1.3, the current industry gold standard for transport-layer security. This applies to all data categories including login credentials, financial data, KYC documents, and session data.
Access to Personal Data is restricted on a strict need-to-know basis. Only authorised vip13 personnel with legitimate operational reasons — such as compliance officers reviewing KYC documents or customer support agents resolving account enquiries — can access player data. All access is logged and subject to regular internal audit.
vip13's data storage infrastructure is housed in secure, ISO-certified data centres with multi-layered physical access controls, 24/7 surveillance, and environmental controls. Backup data is stored in geographically separate locations to ensure disaster recovery capability.
In the event of a data breach that poses a risk to your rights and freedoms, vip13 will notify affected players and relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable data protection notification obligations.
Your Responsibility: While vip13 employs industry-leading security measures, you are responsible for maintaining the confidentiality of your account credentials. Do not share your username, password, or two-factor authentication codes with any third party. Use a strong, unique password and enable two-factor authentication if available. Contact support immediately if you suspect unauthorised access to your account.
vip13 retains Personal Data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Identity & Contact Data | Account lifetime + 5 years | AML record-keeping obligations |
| KYC Documents | Account lifetime + 5 years | Regulatory compliance requirements |
| Transaction Data | Account lifetime + 7 years | Financial audit & dispute resolution |
| Technical / Session Data | 90 days | Security monitoring & fraud detection |
| Support Communications | Account lifetime + 2 years | Dispute resolution & service improvement |
| Marketing Preferences | Until consent withdrawn | Consent-based processing |
After the applicable retention period expires, Personal Data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.
Cookies are small text files placed on your device by websites you visit. They allow the site to recognise your device on return visits and store information about your preferences and session state. vip13 uses cookies to maintain your logged-in session, remember your language and currency preferences, and measure Platform performance.
vip13 uses the following categories of cookies:
vip13 does not use third-party advertising cookies or social media tracking pixels that follow you across other websites. We do not participate in cross-site advertising networks or retargeting programmes.
You can control cookie settings through your browser preferences. Blocking or deleting strictly necessary cookies will impair your ability to use the Platform. Blocking functional or analytical cookies will not prevent you from accessing the Platform but may reduce your user experience quality.
As a data subject under this Privacy Policy, you have the following rights regarding your Personal Data:
You have the right to request confirmation of whether vip13 is processing your Personal Data and, if so, to receive a copy of that data along with information about how it is being used. To exercise this right, contact [email protected] with the subject line "Data Access Request". vip13 will respond within 30 days.
You have the right to request correction of inaccurate or incomplete Personal Data held by vip13. You can update your contact details, residential address, and payment information directly through your account settings. For corrections to identity data (name, date of birth), contact [email protected] with supporting documentation.
You have the right to request deletion of your Personal Data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent for consent-based processing. This right is subject to vip13's legal obligation to retain certain data for AML compliance and financial audit purposes. To request erasure, contact [email protected] with the subject line "Data Deletion Request".
You have the right to request that vip13 restrict processing of your Personal Data in certain circumstances, such as while a dispute about data accuracy or lawfulness of processing is being resolved.
You have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another data controller. This right applies only to Personal Data you have provided to vip13 on the basis of consent or contract performance.
You have the right to object to processing of your Personal Data based on vip13's legitimate interests. You may also object at any time to processing for direct marketing purposes by clicking the unsubscribe link in promotional emails or by contacting [email protected].
Where vip13 processes your Personal Data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Exercising Your Rights: To exercise any of the rights described above, email our Data Protection team at [email protected]. Include your full registered name and account username. We may require additional identity verification to process requests involving sensitive data. All requests will be handled within 30 days or sooner where reasonably practicable.
vip13 does not knowingly collect or process Personal Data from any individual under the age of 21 years. The Platform is restricted to adults aged 21 and over. Any person who registers an account on vip13 represents and warrants that they are at least 21 years of age.
If vip13 becomes aware that Personal Data has been collected from an individual under the age of 21, that account will be immediately suspended and all associated Personal Data will be deleted, except to the extent retention is required for legal or regulatory compliance purposes. If you become aware that a minor has registered on vip13, please contact us immediately at [email protected].
Parents and guardians are encouraged to monitor their dependents' internet usage and to use available parental control software to prevent access to gambling platforms by minors.
The vip13 Platform may contain links to third-party websites operated by payment processors, game content providers, or responsible gaming support organisations. vip13 is not responsible for the privacy practices or content of any third-party site. When you navigate away from the vip13 Platform via an external link, you are subject to the privacy policy of the destination site, not this Privacy Policy.
We recommend that you review the privacy policy of any third-party site before providing Personal Data to that site. vip13 makes no representations or warranties regarding the data protection standards of any third party.
vip13 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Material changes will be communicated to registered players via the email address on file or via a prominent notice on the Platform homepage. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform after any such amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to any revised policy, you must cease using the Platform and may request deletion of your Personal Data in accordance with Clause 10.3.
We recommend reviewing this Privacy Policy periodically to stay informed of how vip13 protects your data. The current version is always available at https://vip13.cam/privacy-policy.
If you have any questions regarding this Privacy Policy, or wish to exercise any of your data subject rights, please contact vip13's Data Protection team at:
If you believe vip13 has processed your Personal Data in a manner inconsistent with this Privacy Policy or in violation of applicable data protection law, you have the right to lodge a complaint with vip13's internal Data Protection team by emailing [email protected] with the subject line "Privacy Complaint". vip13 will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
You also have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction if you believe your data protection rights have been violated. However, we encourage you to contact vip13 first so that we have an opportunity to resolve your concern directly.
Visit our FAQ for quick answers to common privacy questions, or read our full Terms & Conditions to understand how your data connects to the broader user agreement.
21+ Your privacy is our priority. All data is encrypted and handled in accordance with international standards.